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Help Center

Find answers about your Stellar Ring, the app, orders, and more.

How do I set up my Stellar Ring?

Download the XATRIX app, enable Bluetooth, and follow the in-app pairing guide. Your ring will sync automatically once connected. Full setup instructions will be included with every order.

How long does the battery last?

Stellar Ring typically lasts 7+ days on a single charge, depending on usage and settings. The included fast charge dock fully recharges the ring in under an hour.

Is XATRIX water resistant?

Yes. Stellar Ring is rated 5 ATM — suitable for hand washing, showering, and swimming. Avoid hot saunas and deep diving.

Do I need a subscription?

Core health features are included with your ring. Premium AI companion features will be available with XATRIX Membership at launch. Details will be announced before shipping.

How do paired rings work?

Two XATRIX rings can be linked in the app to share quiet signals, a shared view of wellbeing states, and couple-specific avatar space. Both rings must be registered to separate accounts and paired via invitation.

How do I return my ring?

See our Shipping & Returns page for full details. Pre-launch orders will include a 30-day return window from delivery.

Still need help?

Contact our support team at Contact Us — we typically respond within 24 hours.